Notes on older versions Access Server 2.9 and older You can contact us on our support ticket system for further assistance. If you still cannot sign in, check the notes on older versions.
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Try signing in to the Admin Web UI again with openvpn and the password you specified.
sacli -key "_policy.reset_time" -value "1" ConfigPut Reset the password lockout policy just in case it was triggered. sacli -user "openvpn" -lock 0 GoogleAuthRegen sacli -user "openvpn" -key "prop_google_auth" UserPropDel sacli -user "openvpn" -key "prop_deny" -value "false" UserPropPut sacli -user "openvpn" -new_pass= SetLocalPasswordĭisable the deny login flag and reset MFA if required for the account. sacli -user "openvpn" -key "user_auth_type" -value "local" UserPropPut sacli -user "openvpn" -key "prop_superuser" -value "true" UserPropPut It accounts for all of the above cases and should provide you with a local openvpn administrative account that you can use to sign in to the Admin Web UI.Ĭreate/reset openvpn administrative local account with specified password: cd /usr/local/openvpn_as/scripts You can execute the following commands as root user on the command line of the Access Server to create or reset the local administrator account with the username openvpn.
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Still, you need to use some trial and error and the authcli tool.įor more information on the command-line tools, see the page here.
When debugging problems with authenticating against an LDAP server, generally, the LDAP debug options are not necessary. If that works, refine your search query how you like: search in a specific location, or search by a specific group.Broaden your search query to include the entire directory: DC=example,DC=com (adjust to your DC values).When you encounter an LDAP issue related to your search query, you receive an error message such as “user not found that meets specified criteria.” The user isn’t found in that location in the LDAP directory. Ensure you enter that carefully, especially where your search query is very specific. The most common problems for LDAP authentication relate to the base DN search query. Ensure you match cases for your usernames. However, if you sign in to Access Server with "Gary", and the LDAP server returns "gary" as the match, Access Server looks up user-specific properties for "gary". Some LDAP servers may not be case sensitive for usernames, such as Active Directory. Authentication fails if you enter "Gary" to sign in but the actual username is "gary". After a successful match, Access Server can apply user-specific properties-auto-login privileges, static IP address, and so on.įor PAM authentication, the username is case-sensitive. Ensure the username case matches between Access Server and the external authentication system. Most authentication systems are case-sensitive. authcli -user -pass -sr= Case-sensitive matters for usernames Verify authentication for a user with multi-factor authentication (MFA) enabled. Sample output of a successful local authentication attempt: API METHOD: authenticate Note: Mismatched usernames are one of the most common problems with authentication, where the username in the User Permissions table for OpenVPN Access Server doesn’t precisely match the username in the external authentication system.Ĭhoose from the below commands for debugging or testing with authcli. To run authcli, ensure you are in the /usr/local/openvpn_as/scripts/ directory and run the commands as a root user. You can print authentication results to your screen, see user-specific properties applied when authentication succeeds, and verify if expected properties get picked up. The authcli tool runs tests and provides useful debugging information in the process. To validate your authentication configuration for OpenVPN Access Server, we recommend using the authcli command-line utility. Debugging / troubleshooting authentication problems Use the authcli tool
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